Terms & Conditions

Your statutory customer rights are not affected.

Definitions

“Seller/we/our/us/25” means 1926 Ltd T/A 25o (registered in England, company registration no. 8745840) and the company’s website www.25o.co.uk.

“Customer” means the person or company to whom this document is addressed.

“Website” shall mean, “Order” shall mean the submission of an order for products on the “Website” by the “Customer”

General

These terms and conditions are applicable to the supply of products by the Seller, hereafter referred to as 25o, to the buyer hereafter referred as the Customer.

Prices for our goods may change from time to time, but changes will not affect any order which we have confirmed.

All prices are quoted in GB Pound Sterling and include VAT (where applicable) at the applicable current rate. However, if the rate of VAT changes between the date of your order and the date of payment, we will adjust the VAT you pay.

It is always possible that, despite our efforts, some of the products on the Website may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.

Payment

All payments taken are via Paypal. Please refer to their website for all terms and conditions including the protection of your data.

Any discount codes issued are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. If any of the terms and conditions with which the discount codes were issued contradicts these terms and conditions, the terms and conditions in respect of the discount code will prevail. We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged.

Property

25o shall retain the property (goods) until full payment has been made by the Customer and has been received. The Customer will own the goods once full payment has been received by 25o

Orders

All Orders are subject to acceptance and availability. Upon placing an Order with 25o, the Customer will receive an order acknowledgement and subsequent update email(s). Receipt of the acknowledgement and these emails does not confirm that the Order has been accepted by 25o. Order acceptance and the creation of the contract between 25o and the Customer will start at the time the products ordered by the Customer are despatched to be delivered to the address supplied by the Customer.

25o will take all reasonable care, in so far as it is in its power to do so, to keep the details of the Customer’s Order and payment secure, but in the absence of negligence on its part 25o cannot be held liable for any loss suffered by 25o if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Delivery

Any date or period for delivery shall be considered as indicative only, although it is our policy to try to despatch all orders within 2 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier. 25o cannot be held responsible for delays in the delivery caused by the supplier, the carrier or any other third party.

Passing of Risk

Customer will assume risk of the products ordered once they have been delivered to the address specified on the Order. 25o accept no liability for undelivered parcels where the Customer provides an incorrect or invalid delivery address and/or fails to collect the Order from the delivery address specified

In the event of an order being lost by a third party, 25o bears no risk once it has left their trading premises. Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 14 days of receipt to the 25o trading address.

If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.

In the event of either of the circumstance detailed above, 25o will forward a claim to the carrier on the behalf of the customer. Before this can be processed, 25o will issue the customer with a ‘Lost Orders Form’ which must be completed and returned before any claim can be pursued.

This is not a guarantee and 25o has the right to refuse any application. Any refund/exchange given is at the discretion of the management of 25o. Failure to give accurate information while making a claim may lead to a prosecution.

Acceptance

The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 14 days after their receipt the Customer shall have notified the seller in writing or by email that the goods are rejected (this does not however affect the customer’s statutory rights). If no such action has been taken, 25o shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.

Returns Procedure

This requires emailing 25o (hello@25o.co.uk) to notify your intention to return any goods.

In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to 25o before the refund or replacement can be issued. We will examine the returned product and will notify you of your refund within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirm to you that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund of the goods less any postage costs), unless the order is cancelled within the cooling off period, in which case a full refund will be given. However, the Customer will be responsible for the cost of returning the item to 25o. Goods must be returned to 25o before the partial refund can be issued.

Cancellations

Cancellations which are not due to a defect or discrepancy are only accepted if the Customer complies with the following cancellation procedure and follows the Returns Procedure Within 7 working days after receipt of the goods, the Customer must contact 25o in writing via the contact details below. The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and free gifts received. It is the Customer’s responsibility to take reasonable care of the products until their return to 25o. 25o will consider that the Customer has not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase.

Our Liability

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

We do not in any way exclude or limit our liability for:

any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

defective products under the Consumer Protection Act 1987.

As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

Privacy Policy

Any information passed through to 25o is managed in accordance with the Data Protection Act 1998. If a customer wishes for their information to be removed from our database, this should be requested in writing to hello@25o.co.uk

We may collect and process the following data about you:

Information that you provide by filling in forms on the Website. This includes information provided at the time of registering to use the Website and purchasing goods.

If you contact us, we may keep a record of that correspondence.

Details of transactions you carry out through the Website and of the fulfilment of your orders.

Details of your visits to the Website.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

We use information held about you in the following ways:

To ensure that content from the Website is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service, when you choose to do so.

To notify you about changes to our service.

The Website uses cookies to distinguish you from other users of the Website. This helps us to provide you with a good experience when you browse the Website and also allows us to improve the Website.

Please note, credit card details are not retained online. The only information stored is a customer’s transaction history, name, address & e-mail address.

By submitting your email address in connection with the order/purchase process, you agree that we may use your email address to contact you for matters regarding your order and other promotional activity. If you wish to cancel your subscription to 25o mailings, you can do so at any time by scrolling to the bottom of the email and clicking on the unsubscribe link. Alternatively, email hello@25o.co.uk with a request to be removed.

Intellectual Property

The Customer shall respect all licence agreements delivered by the copyright owners. 25o cannot be held responsible or liable for any misuses conducted by the Customer or any third party.

All trademarks shown on www.25o.co.uk belong to their registered owners and must not be copied without prior permission.

You must not use any part of the materials on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.

Reviews

Whenever you submit a review or make use of another feature that allows you to upload material to the Website, or to make contact with other users of the Website, you warrant that you will be accurate and that you will not submit content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist. You warrant that any such contribution complies with those standards and that you own or otherwise control all of the rights to the content that you post, and you indemnify us for any breach of these warranties.

Any material you upload to the Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

We have the right to use the name that you submit in connection with such content and to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Website.

We have the right to remove any material or posting you make on the Website if, in our opinion, such material does not comply with the content standards set out above.

Changes to Terms & Conditions

We reserve the right to change these terms and conditions at any time without prior notice.

Law

These terms and conditions are governed and shall be interpreted in accordance with English Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.